The four jobs on carpet
- Dry-soil removal with the renovators attached.
- Pile lifting before cleaning.
- Agitation of Crystal Cleaner during interim encapsulation.
- Distribution and recovery of Carpet Dry Compound.
Field manualHotel carpet care · Jordan
FIELD02STUDY / 2026
← Manual · CCI Austria · Deep dive
Study the system.
The machinery, the chemistry, the workflows, the objections, and the scripts — the full working knowledge behind the one-page manual.
01
Technology
How CRB works.
Counter-rotation
AgitateLiftRecover
Two cylindrical brushes turn in opposite directions. They work through the pile and guide loosened material into the renovator trays.
- 01
Lift the pile and loosen embedded dry soil.
- 02
Distribute Crystal or compound evenly through the fibers.
- 03
Recover loosened material into the renovator receptacles.
Why counter-rotation matters
- Works through the pile, not just the top surface.
- Mechanical agitation without large volumes of solution.
- Lifts hair, lint, and particulate surface passes leave behind.
- Distributes compound evenly; lifts flattened pile.
Not a vacuum, not an extractor
- Vacuum: airflow and suction — routine soil removal, still required.
- CRB: cylindrical agitation, mechanical collection.
- Extractor: sprays and recovers liquid — keep it where required.
The result equation
- Carpet diagnosis + correct brush + correct chemistry.
- Correct procedure + trained operator + site conditions.
- Where evidence ends, put the answer in the written offer.
i
The machine is not a HEPA vacuum and not an extractor. Keep the hotel's normal vacuuming program. Keep extraction where the carpet manufacturer requires it.
02
Workflows
Three methods, one discipline.
A
Dry soil and pile lifting
- 1
Inspect the carpet; mark damaged, loose, or delicate areas.
- 2
Choose the approved brush for that carpet.
- 3
Fit the renovator receptacles; run controlled, overlapping passes.
- 4
Empty and inspect the receptacles; reassess spots before chemistry.
B
Crystal interim encapsulation
- 1
Remove dry soil and lift the pile first.
- 2
Patch-test the selected Crystal product in an inconspicuous area.
- 3
Dilute Classic, Eco Pro, or Double at 1:20. Oxy is ready to use.
- 4
Apply a controlled, even prespray — do not saturate.
- 5
Brush through the pile. Allow 30–60 min drying (CCI), then remove dried microcrystals per procedure.
C
Compound intensive cleaning
- 1
Remove dry soil, lift the pile, patch-test.
- 2
Prespray heavily soiled areas with Crystal if the procedure calls for it.
- 3
Apply Carpet Dry Compound evenly; brush through the pile.
- 4
Allow dwell, recover the dirty compound with the renovators, inspect and repeat only where required.
CC300
Classic
Average soil, regular maintenance, food and beverage stains
Dilution1:20
CC500
Eco Pro
Commercial maintenance with an environmental positioning (older material calls it Green)
Dilution1:20
CC700
Double
Heavy soil, traffic lanes, entrances and corridors
Dilution1:20
CC900
Oxy
Ready-to-use oxygen product for light or heavy soil
DilutionReady to use
Spot treatment — identify first
No single chemical removes every stain. Food and beverage soil may respond to Crystal. Protein needs ACE enzyme pretreatment. Gum, rust, glue, and paint each have a listed CCI spotter (KS 3000, RM 1, F 10, F 100 / F 1B / F 1C, FAST cloths). Never diagnose a stain from its colour — brown can be coffee, rust, old sugar, or dye migration. Quote spotters only after confirming stock, safety sheet, pack size, and price.
03
Consumables
Chemistry you can defend.
Name the exact product on every quote.
“Crystal Cleaner 5 L” alone is not specific enough. The written quote must name Classic, Eco Pro, Double, or Oxy with the exact item number — the formulation changes the use case, dilution, safety sheet, and cost.
Compound: CCI publishes up to 15 m² per kg on medium soil — a 10 kg pail covers up to 150 m² under that condition. Heavy soil, repeat passes, and technique raise product cost per m².
Brushes set how agitation meets the carpet.
| Brush | Stiffness | TM3 code | TM4 code |
|---|---|---|---|
| White | Soft | B 35a4 | B 751 |
| Blue | Standard | B 352 | B 752 |
| Brown | Stiff | B 350 | B 750 |
i
Stiffness is not a soil chart — never improvise “brown for dirty carpets”. Identify the carpet, consult approved guidance, inspect, patch-test, start conservatively, and check after controlled passes.
Two warnings before you quote chemistry.
!
1:20 is a ratio, not a coverage figure — it says nothing about mL per m², overspray, or heavy soil. Never quote a square-metre figure for Crystal; measure concentrate used and area completed in the pilot. Older material calls CC500 Crystal Green; the current catalogue calls it Crystal Eco Pro — the Jordan label decides what goes on the quote.
!
Compound names are mixed across documents — Dry Compound, Drynamite, Eco Drynamite, C 1150, C 1210. Use the exact supplied label and item number with current safety and technical sheets, and confirm whether recovery is by renovators, vacuuming, or both.
04
Comparison
TM3 vs TM4, honestly.
| Specification | TM3 X3 | TM4 X4 |
|---|---|---|
| Working width | 24 cm | 39 cm |
| Machine body | 29.5 × 23.4 cm | 44.5 × 23.4 cm |
| Height | 23 / 110 cm | 23 / 108 cm |
| Weight | 12 kg | 19.2 kg |
| Motor | 440 W | 550 W |
| Brush speed | 400 rpm | 380 rpm |
| Published noise | 78 dB at 0.5 m | 78 dB at 0.5 m |
| Cable (230 V) | 10 m at 230 V | 10 m at 230 V |
| Compound capacity | Up to 30 m²/h | Up to 50 m²/h |
| Included | Renovators, dust covers, standard brushes, transport tray | Renovators, dust covers, standard brushes, wheeled trolley |
| Special accessories | Edge cleaner and dedicated stair handle | Edge cleaner, corner cleaner, tandem bar and onboard sprayer support |
Recommend TM3 for
- Staircases with the dedicated stair handle.
- Small rooms, tight corridors, fixed furniture.
- Boutique properties; support machine beside a TM4.
- Teams that need the lighter 12 kg unit.
Recommend TM4 for
- Corridors, ballrooms, meeting areas, lobbies.
- Restaurants and broad back-of-house carpet.
- Any hotel buying one general-purpose unit.
- Value case: 62.5% more width, 66.7% more capacity, 16.7% more price.
!
Limits to state openly: at 3,500 vs 3,000 JOD the TM4 premium is 16.7% — not 25% as older material claims. Published m²/h figures say “up to” with compound and fall with furniture, edges, stairs, and heavy soil. 78 dB at 0.5 m is audible — agree operating windows. The current catalogue lists TM3/TM4 as carpet machines; confirm any hard-floor use in writing.
The rest of the range — know it, don't quote it yet.
TM5 · PRO35 / PRO45 · SPX sprayer
TM5 (49 cm, 21.3 kg, up to 70 m²/h) suits large open carpet. PRO35 and PRO45 are the carpet-and-hard-floor machines (35.5 / 45.5 cm, up to 100 / 125 m²/h on carpet). The SPX 5.5-litre onboard sprayer fits PRO35, PRO45, TM4 and TM5 — not TM3. None has a confirmed Jordan package: specify TM3/TM4 for carpet-only work and investigate PRO models the moment hard floors enter the conversation.
05
Evidence
What you may claim.
Machine specifications
CCI publishes widths (24 / 39 cm), weights, power, noise, and included parts.
WoolSafe listing
WoolSafe lists CCI Crystal Cleaner, Encapsulating Prespray, and Dry Compounds.
Crystal drying
CCI publishes 30–60 minutes. Real time is measured on site, never guaranteed.
Compound coverage
Up to 15 m²/kg on medium soil. A 10 kg pail plans to ~150 m².
CRI program
Confirm the exact machine, chemical, procedure, and rating before using any CRI mark.
Organic and aviation
CCI states 99.9% organic compound and Airbus/Boeing approvals — confirm exact SKU and certificate first.
Say directly
- Counter-rotating brush machine, 24 cm / 12 kg and 39 cm / 19.2 kg.
- Low-moisture encapsulation and compound cleaning.
- Vacuuming remains part of the programme.
- No supported disinfection claim.
Qualify every time
- Drying: “CCI publishes 30–60 min; we measure your site time.”
- Output: “up to X — the pilot gives the real rate.”
- Wool: “specific products listed; carpet, brush and method still checked.”
- Deep cleaning: “CCI's term — not a promise to replace extraction.”
Do not say
- Walkable in 30 minutes, guaranteed
- Prevents mold · sanitizes · chemical-free · waterless
- Safe on every carpet · replaces extraction forever
- Preserves every warranty · fixed warranty or delivery date
- USDA BioPreferred without the exact listing
06
Objections
Every answer, searchable.
32 answers
MethodWhat is a CRB machine?+
CRB means counter-rotating brush. Two cylindrical brushes turn in opposite directions to lift the pile, loosen dry soil, distribute cleaning product and direct recovered material into renovator receptacles.
MethodIs it a vacuum cleaner?+
The renovators collect loosened soil and used compound. The hotel should keep its normal vacuuming schedule.
MethodDoes it replace extraction cleaning?+
It handles routine and interim work between extraction cycles. Some carpets still require periodic extraction under the manufacturer's care plan.
ResultHow long before the carpet can be used?+
CCI publishes 30 to 60 minutes for the Crystal workflow. Humidity, airflow, carpet and product use affect the real time. Measure it during the demo.
ResultWill every stain disappear?+
Food and drink soil may respond to Crystal. Other stains need the right spotter. Dye loss, burns, wear and fiber damage are permanent.
CompatibilityCan it clean wool?+
WoolSafe lists several CCI products. Confirm the chemical and brush, read the carpet care label, then patch test.
SafetyDoes it sanitize or disinfect?+
This system cleans carpet and removes soil. Do not make a disinfection claim without a locally registered product and written instructions.
MachineWhy is TM4 the normal hotel recommendation?+
Its 39 cm working width suits corridors, ballrooms and larger zones. CCI publishes up to 50 m² per hour with compound.
MachineWhy choose TM3?+
It weighs 12 kg and has a 24 cm working width. Choose it for stairs, narrow corridors and tightly furnished rooms.
ConsumablesWhich Crystal product is included?+
The quote must name Classic, Eco Pro, Double or Oxy. Classic, Eco Pro and Double dilute at 1:20. Oxy is ready to use.
ConsumablesHow much area does one Crystal canister cover?+
Coverage depends on soil and application rate. Measure the amount used during the demo. Do not quote an untested square-meter figure.
ConsumablesHow much area does one compound pail cover?+
CCI publishes up to 15 m² per kg on medium-soiled carpet. A 10 kg pail may cover up to 150 m² under those conditions.
SafetyAre the chemicals safe?+
Give the hotel the current safety sheet for every product. Follow its dilution, PPE, first-aid, storage and disposal instructions.
PurchaseWhat is included with the machine?+
CCI lists renovators, dust covers, standard brushes and transport equipment. The written quote will list the exact contents and training.
PurchaseWhat is the warranty?+
We are confirming the local warranty terms with CCI. The final quote will state the period, covered parts, exclusions and claim process.
PurchaseAre spare parts available?+
CCI lists brushes, renovators, dust covers, handles, edge tools and a repair kit. Confirm local stock and lead time in the quote.
PurchaseWhen can you deliver?+
Delivery depends on stock. The written offer will state whether the unit is in Amman or ordered, with the expected date.
PurchaseCan we test it first?+
Yes. We choose one representative zone, agree on what to measure, and let the hotel's operator try the machine.
PriceWhat does it cost?+
TM3 is about 3,000 JOD before tax. TM4 is about 3,500 JOD. The final quote will list the machine, consumables, training and tax.
PriceCan you discount?+
Possibly. It depends on quantity, payment terms, consumables and training. We will price the full package first.
MethodWhere does the dirt go if there is no suction?+
Dry soil and used compound are guided into the renovator trays on the machine. In the Crystal process the loosened soil dries into the encapsulation residue, which is then removed by vacuuming. Both paths need their recovery step — it is part of the job, not optional.
MethodCan we use another company's chemical in the machine?+
Not without written compatibility confirmation. A different chemistry can change the result, leave residue, affect carpet compatibility and safety, and weaken warranty and certification claims.
ResultWhat is wick-back?+
A spot that reappears at the surface as moisture moves upward while the carpet dries. It is the reason every pilot is inspected again after 24 hours, never judged only while freshly groomed.
ResultWill it lift flattened carpet pile?+
The brushes can lift compressed pile and improve how traffic lanes look. They cannot restore yarn that is permanently worn, broken, bleached, or structurally damaged.
ResultDoes it remove odours?+
There is no broad odour-removal claim in the current package. Odour can come from soil, backing, underlay, moisture, or elsewhere — identify the cause before promising anything.
CompatibilityCan TM3 or TM4 clean hard floors?+
No. The current catalogue lists TM3 and TM4 as carpet machines. CCI makes separate PRO models for carpet and hard floors — specify the right machine rather than stretching the TM specification.
MachineHow loud is it around guests?+
Archived data gives 78 dB at 0.5 m — clearly audible, not silent. Agree operating windows with the hotel before scheduling work near guests.
MachineWhat upkeep does the machine need?+
After use: disconnect, remove wrapped hair and fibres, empty and clean the renovators, inspect brushes and cable, and store it correctly. The supplied operating manual controls the routine.
ConsumablesHow do we budget chemical cost per square metre?+
From the pilot, not from a brochure. Record concentrate used and square metres completed, then divide canister price by measured square metres per canister. Never quote an untested Crystal coverage figure.
PurchaseWho repairs it, and how quickly?+
Still being confirmed with CCI. The written offer must name the local first-line responsibility, workshop, parts stock, and escalation path before the hotel orders.
PurchaseWhy buy locally instead of ordering online?+
The local package is the documented Jordan configuration with correct power supply, import handling, training on the hotel's own carpet, consumable supply, technical documents, and written service terms.
SafetyWhich certificates actually apply?+
Precisely: WoolSafe lists specific CCI products, not every item or use. CRI, organic-content, and aviation claims each need the exact product, method, certificate, and validity confirmed before they are repeated.
It covers a different part of the program. Keep extraction where the carpet manufacturer requires it.
Compare voltage, accessories, delivery, tax, training, warranty, parts, and local support line by line.
Review the deployment, payment, starter supplies, and training first — price the right package with every line shown.
This offer is cleaning and soil removal. Disinfection needs a registered product, organisms, concentration, and contact time.
07
Discovery
Ask, then prove.
The five questions that matter
- Which carpeted area causes the most repeated work, complaints, or embarrassment?
- What do you do there between routine vacuuming and the next full deep clean?
- How many people, how much time — and how long before the area is usable again?
- When an area turns bad unexpectedly, can your team handle it or wait for a contractor?
- Who besides housekeeping approves a test or purchase?
Walkthrough (spot checks)
- Area by zone; construction, pile, backing, damage.
- Traffic lanes and recurring stains.
- Fixed furniture, narrow routes, lift and storage constraints.
- Power, plug type, and quiet-work windows.
- Operator, supervisor, and training language.
- Procurement: tender, signatories, tax, target date.
Then play it back: “So the issue isn't that the hotel has no cleaning process. The issue is that [specific zone] needs [current people / time], stays affected for [period], and can't be treated as quickly or consistently as you'd like between major cleans. That's exactly the situation worth testing.”
Demo runbook
Before · during · after.
- Agree on one representative zone plus one difficult spot; confirm power and window.
- Bring the right machine, brushes, measured chemicals, PPE, timer, measure, signs, and safety sheets.
- Let the housekeeping lead show the problem before you explain the machine.
- Record the baseline with photos, area, soil, time, and current method.
- Inspect and patch-test; explain CRB in 20 seconds.
- Hotel operator performs part of the test. Measure time, product, and dry time.
- Inspect immediately and after drying; return at 24 hours for wick-back and residue.
08
Scripts
Say it in their language.
Most hotels already have daily vacuuming and periodic wet extraction. The weak point is everything in between — corridors, entrances, meeting rooms and recurring problem areas that start looking tired when a full wet clean is too disruptive. CCI gives housekeeping an in-house, low-moisture maintenance system: Austrian counter-rotating-brush machines, matched cleaning products, operator training and local supply. We don't ask you to buy from a brochure. We inspect one problem zone, let your operator run the system, measure the time, product use, drying and the 24-hour result — then recommend the TM3, the TM4, both, or nothing, based on what happened in your hotel.
Hi [Name] — Hashem here. I represent CCI Austria's professional carpet-care system in Jordan. Many hotels have good daily vacuuming and periodic deep cleaning, but no practical in-house method for corridors, entrances and recurring problem areas between those cycles. Rather than send a brochure, I'd like to inspect one difficult carpet zone at [Hotel] and, if suitable, run a short measured trial with your housekeeping operator — we record time, product used, drying and the next-day result. Would Tuesday at 11:00 or Wednesday at 13:00 suit a 20-minute walkthrough?
Subject: One measured carpet-care trial at [Hotel] Dear [Name], I represent CCI Austria's professional carpet-care system in Jordan. Many hotels have strong routine vacuuming and periodic deep cleaning, but limited control over traffic lanes, entrances, meeting spaces and recurring spots between those cycles. I propose a short walkthrough of one representative zone at [Hotel], followed — only if appropriate — by a measured trial with your own operator. We record the existing method, people, time, product use, drying and 24-hour result before recommending the compact TM3, the higher-throughput TM4, or no purchase. Would [date and time] suit a twenty-minute walkthrough?
Mr./Ms. [Name], Hashem here — have I caught you for thirty seconds? I work with CCI Austria's professional carpet-care system in Jordan, for the gap between daily vacuuming and periodic deep cleaning. I'm not calling to sell a machine over the phone — I'm trying to see whether [Hotel] has one corridor, entrance, ballroom or recurring problem area worth a short walkthrough and measured test. Is that something you manage personally, or is the executive housekeeper the right person?
Good afternoon — I have a specific reason for visiting: we supply an Austrian low-moisture carpet-care system for the gap between daily vacuuming and periodic deep cleaning. I'm not here to leave a catalogue or ask anyone to approve a machine today. I'd like a brief word with the executive housekeeper about whether there's one carpet zone worth testing. Who would be the right person?
Hi [Name] — [Referrer] suggested I contact you about carpet maintenance at [Hotel]. I work with CCI Austria's low-moisture carpet-care system in Jordan, for corridors, entrances, meeting areas and recurring spots that don't justify a full wet clean every time. I'd like to see one representative problem area and judge whether a measured on-site trial would help. Would [day and time] suit a short walkthrough?
We supply an Austrian in-house carpet-maintenance system for hotels — it fills the gap between routine vacuuming and disruptive wet deep cleaning. We always start with one problem zone and prove the result with the hotel's own operator before discussing any purchase.
In the room, by role.
ScriptGeneral manager+
Guest-facing carpet deteriorates long before it justifies a full outsourced deep clean. CCI gives the property control over when those areas are maintained — a repeatable in-house process instead of a contractor visit every time. We begin with one measured trial, so you judge appearance, disruption and result before committing capital.
ScriptExecutive housekeeper+
The real test isn't whether I can make a machine look good in a demo — it's whether your operators reproduce the result after I leave. Your operator joins the trial, and we leave a written one-page procedure. The goal is a dependable process, not another machine in storage.
ScriptProcurement+
The offer names the seller, CCI authority, exact model and item number, voltage, accessories, chemical SKUs, origin, tax, delivery, payment, training, warranty, service contact and validity — tied to a measured zone, so you compare a complete delivered package, not a machine price.
ScriptChief engineer+
Treat it as institutional equipment: voltage, frequency, plug, cable, motor, daily care, preventive maintenance, warranty, repair responsibility, spares and escalation are all documented before ordering. Anything unconfirmed is marked openly, not improvised.
ScriptFinance and owners+
No invented savings percentages. We take one representative zone, record what it costs today — contractor fees, labour, chemicals, drying and closure time — then measure the same variables with the CCI workflow and compare using your own figures. If the numbers don't justify it, don't buy it.
When they push back.
Script“Send me the price first.”+
Certainly — TM3 is about 3,000 JOD plus tax, TM4 about 3,500, starter packages about 3,200 and 3,700. I'll send the figures now; I just don't want to recommend the wrong package before knowing whether your main need is stairs and tight areas or corridors and larger zones. Which area are you trying to solve?
Script“It is too expensive.”+
It may be, depending on the comparison. Let's compare the complete outcome — contractor spend, labour, chemicals, drying and closure time, training, warranty and annual consumables. If your site numbers don't justify it, don't buy it. One real zone settles it better than a discount offered blind.
Script“We already have an extractor.”+
Keep it wherever your carpet programme requires it. CCI isn't a universal replacement — it covers dry-soil removal, pile lifting, interim encapsulation and compound work between extraction cycles. The question is whether those jobs are handled well today.
Script“We outsource all carpet cleaning.”+
Keep outsourcing specialist or large periodic work. The question is whether housekeeping should control routine lanes, recurring zones and urgent spots instead of waiting for the next contractor visit. We can compare annual cost and response time against one measured in-house workflow.
Script“Our staff will never use it.”+
Then don't buy it yet. The operators join the trial, and implementation names a supervisor, records attendance, leaves a one-page procedure and reviews at seven and thirty days. The sale only counts if the process continues after the demo.
Script“Can you discount?”+
I can look at deployment, payment timing, starter consumables, training and follow-up — but I won't strip out something the property needs just to make the machine line look cheaper. Let me price the correct package with every line shown, then decide where flexibility makes sense.
After the meeting — within hours.
“Thank you for showing me [zone] today. My understanding: the current process takes [people / time / method], and the main difficulties are [drying, contractor response, traffic lanes, stains]. The next step is a measured trial in [zone] with [machine] and [operator / supervisor] present — area, time, product used, drying, immediate appearance and 24-hour result. I'll send the product and safety documents by [time]; proposed test date [date]. Please confirm [name] as operational contact and that the zone is approved for testing.”
!
Credibility warning: the brochure says “no drying time” and “clean during business hours” — do not repeat that as a guarantee. The defensible language is low moisture, reduced wet time, a published 30–60 minutes for Crystal, and the actual reopening time measured in the hotel's own trial. Every message ends with an action, an owner, and a date.
09
Evidence · Self-hosted PDFs
Technical sources.
Every performance claim on this page traces to a document below. The two CCI brochures are hosted on this site so they open instantly in meetings. Independent references open on the publisher's website.
01PDF · Self-hosted
CCI Austria product catalogueMachines, included equipment, accessories, compound and Crystal item numbers.
02PDF · Self-hosted
CCI Crystal Cleaner familyProduct selection, dilution, workflow and published 30 to 60 minute drying period.
03External
WoolSafe profile for CCICurrent independent listing of approved CCI professional products.
04External
Carpet and Rug Institute SOAWhat the Seal of Approval program tests and how certification works.
05External
CRI 204 commercial standardDefinitions of CRB, interim maintenance and periodic deep cleaning.
06External
Jordan tax ratesOfficial standard general sales-tax rate and category search.
Tip for meetings: open the catalogue once before the visit. The Crystal brochure carries the dilution table and the published 30 to 60 minute drying period.